Privacy Policy

This Privacy Policy explains how Aura Luxury Studio ("we", "us") collects, uses and protects your personal information when you visit aurals.shop or buy from us.

Information we collect

• Order and contact details: when you order on our website or message us on WhatsApp or by email, we receive your name, email address, shipping address, the items you order, your phone number if you message us on WhatsApp, and our conversations about your order.
• Payment information is handled by PayPal. We never see or store your card number. PayPal shares with us your name, email address, shipping address and the details of your payment.
• Browsing information: when you visit our website, our server records basic technical data such as your IP address, browser type and the pages you view. Our website also stores small pieces of data in your browser to remember which link brought you to us and which of our contact numbers to show you.

Advertising and analytics

We may use the TikTok Pixel to understand how people find our website through TikTok and to measure our ads. The pixel may collect information such as the pages you view, the buttons you tap, your IP address and browser information, and may use cookies or similar technologies. You can control cookies in your browser settings and manage ad personalisation in your TikTok account settings.

How we use your information

• To confirm, process and ship your orders
• To answer your questions and provide customer service
• To process payments and refunds, and to prevent fraud
• To understand how visitors use our website and to improve our products and ads

Who we share it with

We share your information only as needed to run our business:
- Shipping carriers, to deliver your order
- PayPal, to process your payment
- WhatsApp (Meta), which carries our messages with you
- Our live chat provider, if you use the chat on our website
- TikTok, for ad measurement as described above
- Authorities, when the law requires it

We do not sell your personal information.

How long we keep it

We keep order and contact information for as long as needed to fulfil your order, provide after-sales support and meet our legal and tax obligations.

Your rights

You can ask us to access, correct or delete the personal information we hold about you. Contact us at [email protected] and we will reply within 30 days.

Children

Our website and products are not intended for children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact

Questions about this policy? Contact us at [email protected].